Frequently Asked Questions (FAQ)

General Questions

Do you have a minimum?

We prefer to print at least a dozen , but we will do any amount for you.

In order to avoid a set up fee we ask for the following minimums per color.

1 color print 12 or more

2 color print 24 or more

3 color print 36 or more


Can I switch ink colors for the same design?

Of course you can, for a small fee of $25 per change! This actually takes a lot of work, so $25 is a good deal.

Can I order blank apparel for personal use?

Yes! Anything available for printing is also available blank. Chances are the prices you pay
through us will be much cheaper than what you would pay anywhere else.

What's an under base?

If you want to print light colors on dark items we recommend printing an under base. This is a layer of white ink printed directly underneath the color in question. Why, you ask? Simple really. It's like trying to paint a black room white. One coat just wouldn't do it. Without an under base, the dark colored fabric tends to show through the inks, making the print appear kind of transparent, dark or faded. This could be a benefit if you're going for the vintage look. Printing on top of the under base makes the ink appear very opaque, so that it really sticks out on the shirt. An under base counts as another ink per location, so it adds a little to the price. Trust us, it's worth it.

How fast can I have my shirts?

The typical turnaround is 7-10 days, but we can work with almost any deadline.
Keep in mind, some of our apparel distributors may not have exactly what you need when you need it and
may take more time to find it elsewhere. Rush charges may apply during busy times but
we will give you a heads up if that is the case.

Do you have set up fees?

Embroidered images are subject to a one-time-only digitizing fee to cover the time and cost associated
with translating the image into the format necessary for automated stitching. We will keep your
digitized artwork on file for any future orders.

Can I mix and match shirt and ink colors?

Yes. Different shirt colors are ok as long as the ink colors are the same.
If we need to change ink colors additional fees will apply.

Can I mix shirt sizes & do I need to order in dozens?

You can order as many different shirt sizes as you want and you don't have to order in dozens, unless
otherwise stated. Certain brands require ordering in half dozens.

I want to print on a shirt that isn't listed.

Of course! We print on hundreds of different brands but to make it easy we only list the most popular ones.
As long as we can get the blanks we will print it for you. Just drop us an email and we will see what we can do!

Any customer supplied garments will incur a set up fee regardless of quantity. Firefly is not responsible for replacing any customer supplied garments that are damaged, lost or destroyed.

File transmission

You may send us your art files via email to [email protected].

How do I pay?

We accept all major credit cards (through PayPal), cash and checks.

Have a crazy idea?

We will try anything once! If you have an idea let us know and we will see what we can do.