Frequently Asked Questions (FAQ)

General Questions

Do you have a minimum?

We prefer to print at least a dozen , but we will do any amount for you.

In order to avoid a set up fee we ask for the following minimums per color.

1 color print 12 or more

2 color print 24 or more

3 color print 36 or more


Can I switch ink colors for the same design?

Of course you can, for a small fee of $25 per change! This actually takes a lot of work, so $25 is a good deal.

Can I order blank apparel for personal use?

Yes! Anything available for printing is also available blank. Chances are the prices you pay
through us will be much cheaper than what you would pay anywhere else.

What's an under base?

If you want to print light colors on dark items we recommend printing an under base. This is a layer of white ink printed directly underneath the color in question. Why, you ask? Simple really. It's like trying to paint a black room white. One coat just wouldn't do it. Without an under base, the dark colored fabric tends to show through the inks, making the print appear kind of transparent, dark or faded. This could be a benefit if you're going for the vintage look. Printing on top of the under base makes the ink appear very opaque, so that it really sticks out on the shirt. An under base counts as another ink per location, so it adds a little to the price. Trust us, it's worth it.

How fast can I have my shirts?

The typical turnaround is 7-10 days, but we can work with almost any deadline.
Keep in mind, some of our apparel distributors may not have exactly what you need when you need it and
may take more time to find it elsewhere. Rush charges may apply during busy times but
we will give you a heads up if that is the case.

Do you have set up fees?

Embroidered images are subject to a one-time-only digitizing fee to cover the time and cost associated
with translating the image into the format necessary for automated stitching. We will keep your
digitized artwork on file for any future orders.

Can I mix and match shirt and ink colors?

Yes. Different shirt colors are ok as long as the ink colors are the same.
If we need to change ink colors additional fees will apply.

Can I mix shirt sizes & do I need to order in dozens?

You can order as many different shirt sizes as you want and you don't have to order in dozens, unless
otherwise stated. Certain brands require ordering in half dozens.

I want to print on a shirt that isn't listed.

Of course! We print on hundreds of different brands but to make it easy we only list the most popular ones.
As long as we can get the blanks we will print it for you. Just drop us an email and we will see what we can do!

Any customer supplied garments will incur a set up fee regardless of quantity. Firefly is not responsible for replacing any customer supplied garments that are damaged, lost or destroyed.


What's the difference between plastisol and waterbased ink?

We screen print many of our shirts using plastisol inks, which are the most common type of screen printing ink, but we also offer water-based inks. Water based inks result in a nice soft, breathable print, but since they're not 100% opaque on dark garments, they're usually only used on light colored shirts.


Basic info.

Art should be submitted at the size you want printed. We can take all vector files and high resolution (at least 300 dpi/ppi) pixel-based/raster files (.eps, .psd, .tif, high-quality .jpg, etc). Please, do not simply raise the
resolution of files by plugging in higher numbers to your existing low-resolution file.
It will just make it big and fuzzy.

We do the color separating ourselves since most folks don't know how to.
We will do this for free but if it is very complex we will give you an estimate for file prep work.

None of the widely available graphics programs directly address the needs of screen printing, so a varying amount of pre-flight work must be done by us for every file. Although we can deal with almost any file sent to us, the whole production process can be expedited, and greater quality assurances can be guaranteed, if a few moments are taken to check the items in this list before submission. We do understand that circumstances don't always permit strict adherence to these guidelines. Additional fees may apply to artwork that needs extensive work to recreate for the screen printing process.

Image Sizing

Please submit all files at the size you want them printed. If you are unsure of what size might be appropriate, we will be glad to help you. But keep in mind that if you leave it up to us and you don't love the size we chose, please don't expect us to do another batch for free. For a single line of text (like a band name) the standard is about 8" to 11" wide, but it really depends on what you like. Left chest prints generally range from 2 1/2 to 3.5 inches wide, and sleeve prints are usually 2 to 3 inches wide. Sizing is a matter of taste so these aren't to be taken as strict guidelines. It's a good idea to look at printed shirts you already have and base your measurements on those. Do not trust how big an image looks on a on a piece of paper. At least cut it out and tape it on a shirt while you are wearing it. You'd be surprised at how much the full sheet of paper can trick the eye.

File transmission

You may send us your art files via email to fireflyspecialtyprinting@gmail.com.
Your files can also be submitted to us directly usinga USB drive.

How do I pay?

We accept all major credit cards (through PayPal), cash, business checks and Venmo.
We require payment up front and in full before production starts.

Have a crazy idea?

We will try anything once! If you have an idea let us know and we will see what we can do.